Design and build the backbone your SaaS needs to scale—across 5 core capability areas.
Operational infrastructure is the integrated system backbone that connects your data, people, and processes. It's the foundation that allows your team to see what's happening, act on it, and automate the routine—so you can focus on strategy and growth.
Without it: You're scattered across tools, manually pulling reports, firefighting operational crises.
With it: You have real-time visibility, repeatable playbooks, and portals that let customers and partners self-serve.
Design and build a CSM cockpit with a tailored Customer Health Index. Real-time dashboards that surface churn risk, upsell opportunities, and operational friction—so your team can act proactively, not reactively.
Outcome: Reduced churn, faster expansion, and data-driven customer decisions.
Connect your CRM, billing, support, product analytics, and custom data sources into a single operational graph. No more manually stitching data together or maintaining spreadsheet solutions.
Outcome: One source of truth, faster insights, reliable automation foundation.
Replace repetitive manual processes with intelligent automation. Onboarding flows, escalation workflows, renewal reminders, data syncs—all running reliably in the background.
Outcome: 30–50% reduction in operational overhead, fewer errors, faster cycle times.
Build customer portals that reduce support load and empower your users. Partner portals for resellers or integration partners that scale engagement without adding headcount.
Outcome: Happier customers, lower support costs, scalable partner programs.
A centralized control room for your operations team. Visibility into all customer segments, health metrics, integrations, security/compliance, and manual interventions. Run operations like the cockpit of an aircraft.
Outcome: Confident decision-making, auditability, risk mitigation.
Off-the-shelf tools solve generic problems. Your operational challenges are specific to your revenue model, customer lifecycle, and market dynamics.
A SaaS with expansion revenue weights expansion potential. A usage-based business weights utilization. Your index should reflect what actually matters to your business—not what a vendor thinks is universal.
Your team has specific playbooks for renewal, expansion, churn prevention. Your admin command center should be designed around those playbooks—not forcing you to re-engineer how you work.
Off-the-shelf "integrations" often mean webhooks and API calls that break when vendors change. Custom infrastructure gives you direct, reliable connections across all your critical systems—no integration theater.
Three tiers that bundle capability areas based on your maturity and ambition. Typically 3–6 months to delivery. Includes ongoing maintenance options.
View PackagesFor advisory, specific builds, or optimizations outside the main packages.
€175/hour
Keep your infrastructure running smoothly and evolving with your business. €1,500–€2,500/month depending on complexity.
Ready to talk about how we can tackle your operational challenges? Book a 30-minute call to discuss your situation.
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