NordOps
Coming Soon

We're building something exceptional for your operational infrastructure. Get notified when we launch.

Fractional COO for Operational Infrastructure

Scale your operations in 3–6 months with an integrated system backbone—without hiring a full-time COO.

Book a 30-minute Scale Readiness Call See Packages & Pricing
25+ years scaling operations across 50+ countries
Built customer health + operational portals that reduced churn by 25% at a global cyber security company

You've Raised and Growth is Accelerating — But Operations Can't Keep Up

  • Customer data scattered across systems
  • Manual workflows breaking down under load
  • Limited visibility into customer health & churn risk
  • Support overwhelmed by repeat questions
  • Teams operate in silos (CRM, billing, support, product analytics)

What NordOps Delivers

In 3–6 months, we build your operational infrastructure foundation so you can scale without operational chaos.

CSM Cockpit

A tailored Customer Health Index with action workflows for proactive engagement and churn prevention.

Self-Service Experiences

Customer and/or partner portals that reduce operational load and enable scalable engagement.

Admin Command Center

Centralized visibility, control, and security/compliance oversight across your operations.

Deep Integrations

Seamless connections across CRM, billing, support, product analytics, and more—not integration theater.

Automation

Eliminate manual workflows and improve reliability with intelligent process automation.

Packages (3 Tiers)

Foundation

Internal Operational Command Center

€28K

One-time engagement

  • CSM cockpit + admin command center
  • Documentation & training
  • Timeline: ~3 months
  • Maintenance: €1,500/month
Learn More

Self-Service

Internal + External Operational Excellence

€58K

One-time engagement

  • Everything in Foundation
  • Customer or partner portal
  • Scale support load reduction
  • Timeline: ~4–5 months
  • Maintenance: €2,000/month
Learn More

Enterprise

Complete Multi-Stakeholder Platform

€78K

One-time engagement

  • Multi-portal ecosystem
  • Advanced integrations
  • Security & compliance readiness
  • Maintenance: €2,500/month
Learn More

How It Works

Typical timeline: 3–6 months

1

Diagnostic

Assess your current operational state and identify key gaps and opportunities.

2

Architecture &
Roadmap

Design the infrastructure blueprint aligned with your business model and growth.

3

Build/Integrate
& Automate

Develop portals, integrate systems, and implement automation workflows.

4

Operationalize

Training, playbooks, and handover to your team for day-to-day ownership.

5

Maintain &
Optimize

Ongoing support and continuous improvement as your business evolves.

Frequently Asked Questions

Is this right for early-stage companies?
+
Best fit is Series A/B SaaS with 15–100 employees and €1M–10M ARR where operations are visibly breaking under growth. If you're pre-Series A or bootstrapped, let's talk—we may have a different approach that fits your stage.
Can I hire you for just a few hours to consult?
+
Absolutely. Outside the packaged engagements, hourly work is available at €175/hour. Book a call and we can scope it together.
What's the difference between off-the-shelf and custom-built?
+
Off-the-shelf tools force you to fit your business model into their framework. Custom infrastructure is built around your revenue model, customer lifecycle, and operational reality—dashboards reflect your playbooks, and integrations are deep and reliable, not "integration theater."
How involved do I need to be?
+
You'll be involved in key decision points (roadmap, data model, portal workflows) but I handle the heavy lifting on design, build, and integration. Expect ~5–8 hours/week of your team's time for input and testing.
What if I don't like the outcome?
+
We'll iterate until we get it right. The engagement includes training and handover—you'll own it and be able to tweak or evolve it over time. I'm not disappearing after the build; maintenance packages keep me engaged and responsive.

Ready to Scale Your Operations?

Let's talk about your operational challenges and how custom infrastructure can unlock your next phase of growth.

Book a 30-minute Scale Readiness Call